about poppop in the presstestimonialspolicieswholesalelinkscontact pop

pop policies

• pricing
• ordering and payment options
• delivery and delivery time
• wholesale enquires and orders
• international orders
• order tracking
• return and exchange policy
• faulty products
• privacy policy

. ordering and payment options You have several options to purchase products from pop maternity:

• 1. You can order online by clicking here
• 2. Fax an order form to: 61 (2) 9144-1188. Please download the order form here.
  3. Mail an order form to: pop maternity, PO Box 481, Artarmon NSW 1570 AUSTRALIA . Please download the order form here.

pop maternity purchases and transactions are to be made in Australian Dollars only. PayPal has been selected as the online payments system of pop maternity due its highly secure and safe environment. It's the largest web-based payment network in the world and the top payment service for online auctions such as Ebay. pop maternity accepts VISA and Mastercard payments through PayPal. pop maternity also accepts Bank Cheques, Company Cheques, Personal Cheques and Australia Post Money Orders, however when paying by these methods, goods can only be despatched when cheques/money orders have cleared to pop maternity. Payments may be deposited directly into the pop maternity Bank Account. Please email support@popmaternity.com.au for details.

delivery and delivery time Provided the item is in stock, orders received before 4.00pm AEST will be despatched the following business day. Postage is made via Australia Post. Normal delivery from Australia Post is 3-5 days, however in most cases delivery of the goods are made overnight to capital cities. If there are delays of more than 48 hours due to stock limitations, pop maternity will notify you by email and you may have the option of changing or cancelling your order.
Registered Post is available upon request with an additional charge of $2.50 to the postage cost of the goods.

You may also select Express Post for orders within Australia only. Orders are despatched the following day provided the order is received before the 4.00pm (AEST) close off time. Express Post guarantee next day delivery to most areas however this service is not available to remote areas. Some large items may incur an extra fee for Express Post. If an extra fee is payable we will contact you to confirm payment before your order is despatched. If there are any delays due to stocking reasons we will notify you. You may choose to cancel your order or change your shipment to receipted post. If you have an urgent delivery please telephone our office and we will always endeavour to expedite your order.

wholesale/ trade enquiries and orders pop maternity welcomes trade enquries and orders. Please email wholesale@popmaternity.com.au for wholesale prices and information. Products are available on consignment upon request.

international orders pop maternity delivers Worldwide. Please email support@popmaternity.com.au for a quote on shipping costs and delivery information.

order tracking If you have a query, email us at support@popmaternity.com.au

return and exchange policy If for any reason you are not completely delighted with your purchase, pop maternity will cheerfully and gladly return/exchange or refund your purchases under the following conditions:

1. All products must be returned within seven days (7) of receipt.
2. The product(s) must be as new, ie: unused, undamaged and in their original packaging.
3. Email support@popmaternity.com.au with the following details: Your Name, the Invoice Number, Product Name, Reason for Return and Request for Replacement, Exchange or Refund.
4. pop maternity will reply email the postal address and a Return Authorisation Number (R.A.N.) which you will need to write on the outside of the returned package. Please note: Postage/shipping and handling of products is not refundable. Our return policy does not apply if the product(s) have been used, worn, soiled or damaged. We reserve the right to refuse a return on any product that does not meet these requirements. It is suggested that you insure your return package as pop maternity cannot be held responsible for any product lost/damaged in the post. If you have requested a refund, a credit will be issued back to your credit card within 24hours of receipt of goods provided the R.A.N. (Return Authorisation Number) is clearly marked on the package. If exchanging the item you may select an alternative product, however if the replacement item is priced higher than the item exchanged you will be required to pay for the difference plus postage and handling.

exceptions to returnable products: Products offered on Sale are not returnable unless faulty. This type of sale is considered final.

faulty products pop maternity has strict quality control and checks all products to the best of its ability before posting them out. In the rare instance that a product is faulty, pop maternity will replace it with no charge for the extra postage and handling. Please email for your Return Authorisation Number before returning any goods.

privacy policy pop maternity is committed to keeping your personal data confidential and secure. Your personal data will be used to process your order and to provide you with concentrated customer service. Your personal information will never be sold, rented or loaned to a third party.

   .

 

 

© 2008 Pop Maternity, All rights reserved. Site Powered by